Ghostino Casino
Check overview

Verify your Ghostino Casino account once

The licence requires every player to be identified, so we check your details once and usually finish within 51 hours.

Six key answers

The essentials of account verification

This block settles who runs the check, how long it takes and when it becomes mandatory.

Who checks

Ghostino Casino N.V.

Regulator and licence

Gaming Control Board Curaçao, OGL/2016/5703/434

How long

51 hours

Mandatory from

Before the first withdrawal

Where to ask

Minimum age

18+
Approved first time
1

Is a phone photo fine?

Open the verification area and upload a photo of your passport or driving licence, checking that all four corners and the photo page are sharp.

2

Matched in one go

Next, send a recent utility bill or bank statement showing your name and the address you registered, with no folded or cropped edges.

3

Masked card screenshot

Show that the card or wallet is yours with a masked screenshot: first and last digits visible, middle digits and the security code covered.

4

Waiting out the review

Nothing else is needed from you while the file sits in review; we answer within 51 hours and write to your registered email if a page is unclear.

Before you upload

Every paper the check needs

After reading it you will know exactly which file clears which part of the check.

Document
Confirms
Copy shows
Proof of identity
Who you are
Photo page, all four corners
Proof of address
Where you live
Name, address, recent date
Payment method confirmation
The account is yours
Name, first and last digits
Selfie with the identity document
You match the photo
Whole face, held document readable
Faster payouts, less friction
1

Secure your first payout

A payout is the moment the licence requires a confirmed identity, so the three papers are requested before any money leaves the account.

2

From small stakes to larger ones

A higher deposit ceiling changes your risk profile, so the same identity documents are reviewed again alongside what you can afford to spend.

3

Fix a name mismatch

A name spelled differently from the ID, or an address that has moved, pauses the review, so fresh documents are requested to close the mismatch.

Your documents, from upload to closed file

Is the upload secure? Uploads travel under 256-bit AES encryption, the same protection used across the whole Ghostino Casino platform. Nobody intercepts a file on its way from your device to the review queue.

Your face stays off the floor. Access sits with the verification team alone, and other departments work without seeing your passport or bill. That keeps the circle small and the handling accountable.

Send the file with confidence. Copies serve the identity and anti-money-laundering checks that Gaming Control Board Curaçao requires of this licence. Nothing else is done with them, so you can send them without worry.

Answers, fast

Proof of where your money began

Ghostino Casino N.V. holds a licence from the Gaming Control Board of Curaçao, number OGL/2016/5703/434, and that licence obliges us to know where deposits come from. The question is routine for every licensed operator and never an accusation against you.

Depending on how you fund the account, one or more of these may be asked for.

  • Recent bank statements
  • Payslips or salary advice
  • Tax return summary
  • Notice of government benefit
  • Sale contract for an asset
Red flags

Match the account before you upload

You will know which detail held the file up and how to correct it.

When the names do not line up

The name or address on the paper differs from the one on your player profile, so the reviewer cannot confirm the two belong to one person. Align your profile with the document first; Send a paper showing the current spelling

Then versus now

Address papers usually need to be current, and a bill from an old residence cannot confirm where you live now. Send a bill dated within the current period; Use a statement for your present address

From glare to a clean copy

Cropped corners, glare across the photo, or a thumb over the number leave the reviewer unable to read the proof in full. Lay the paper flat in even light; Capture all four corners within the frame

Renew first, then send

A passport or licence past its expiry date no longer counts as valid proof, so the file is held until a current one arrives. Check the expiry before you send; Attach the renewed document instead
At the check

When a paper comes back unreadable

01What should I do if my document gets rejected?+
A refused file is not a closed door. Read the reason attached to the refusal, then send a fresh copy that fixes that one problem, for example a sharper photo or a page shown in full. Write to [email protected] if the reason is unclear.
02My surname changed since my ID was printed, what now?+
Send the proof of address in the new name together with the identity page that carries the old one, plus the marriage or change certificate that links them. Reviewers then see one story rather than a mismatch. Raise it at [email protected] before uploading so the file is flagged.
03Which regulator covers Ghostino Casino and what is its licence?+
Ghostino Casino N.V. holds licence OGL/2016/5703/434, issued by the Gaming Control Board Curaçao and registered there as company 869795, with its address at Heelsumstraat, Willemstad. Identity checks follow from that licence, not from a step the casino added for itself.
04How long does the check take from upload?+
Most files settle inside 51 hours from the moment everything arrives complete. Gaps in the upload restart nothing but do pause the clock, so send all pieces at once. Live chat can confirm where a file sits in the queue.
05Can I withdraw before the check is finished?+
No. The licence requires a verified account before the first withdrawal leaves, and the same check may be requested earlier, at registration or at the first deposit. Completing it in one go keeps the payment queue clear.
06Will I need to send the same papers again later?+
Usually not, because a passed check stays on file for the account. A new document is asked when an old one passes its expiry date, when details change, or when a source of funds review needs fresh evidence.
Money moving faster

Ready to clear the check?

A verified account moves withdrawals straight through, with no file request landing between you and the money.

Verify my account