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Support desk

Ghostino Casino contact when you need a person

Reach Ghostino Casino by live chat, e-mail or phone, and someone answers around the clock, every day of the year.

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Ways in

Which way should you reach support?

Start the chat first

Best for anything you need settled quickly, such as a stuck withdrawal or a locked login. Chat answers in about two minutes, at any hour.

Open the chat

Write to support

Send the details to [email protected] when the matter needs screenshots or a longer story. Replies typically land within four hours.

Write to us

Ring the support desk

Call +61 2 2873 3227 in AEST when speaking is easier than typing. A person picks up in around two minutes, day or night.

Call now
Six facts to know

Ghostino Casino support for Australia

You will know the local number, the hours that apply here and who supervises the casino.

Item
Detail
Australian phone
+61 2 2873 3227
Time zone
AEST
Languages
English, German, Finnish, Norwegian
Supervisory authority
Gaming Control Board Curaçao, license OGL/2016/5703/434
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail
Ghostino Casino escalation
1

Ghostino Casino reads the thread

By the time you write, put the facts in order: dates, amounts and what you expected. Support reads the thread and replies within four hours, usually sooner, with either a fix or a reason.

2

Ghostino Casino reopens the case

Once a reply leaves you unsatisfied, ask the same thread for a manager's review. A senior agent reopens the case and confirms in writing what changes, if anything.

3

Your case after the review

Should the internal review still leave you short, Curaçao's Gaming Control Board takes complaints about a licence holder. Keep the thread and the decision you were given.

Sorting your message

Ask the right desk and skip the hand-off

Ghostino Casino routes each message to the team that owns the answer instead of passing it around.

Department
E-mail
General support, everything else
Verification, documents and KYC
Payments, deposits and withdrawals
Complaints, escalated issues
Privacy, personal data requests
Business, partnerships and press
Answer times

Waiting at an awkward hour

Settles how long you wait before a person picks up your question.

Channel
Timing
Live chat hours
Available around the clock
Chat first reply
Two minutes
Support e-mail
E-mail reply
Four hours
Support phone
+61 2 2873 3227
Phone wait
Two minutes
All hours
AEST
Ghostino Casino questions

Short answers about support

Certified Fair Play Licensed Operator 6-Minute Withdrawals
01Do I need to accept the first answer I am given?+
After a reply leaves you unconvinced, ask the same support team to escalate your case to a senior agent. Should that still fall short, [email protected] reaches the team assigned to unresolved matters. When no agreement is found there, you may take the matter to the Gaming Control Board Curaçao, the regulator that issued the licence.
02What happens when I check the licence behind this site?+
By the evening you look it up, you will see Ghostino Casino N.V. is registered in Curaçao as company 869795. The Gaming Control Board Curaçao regulates the site under licence OGL/2016/5703/434, granted back in 2016. Playing here means those Curaçao terms apply, so Australian players should read them before depositing.
03Do I need to speak English to get help?+
At any hour an Australian player writes in, support answers in English, German, Finnish and Norwegian. Because English is the language of this site, most requests from Australia are handled in English without delay. Should you prefer another of those four languages, say so and the team will route your request accordingly.
04Do I need to wait until business hours to ask something?+
Late at night or over a weekend, there is no closing time to plan around, because support at Ghostino Casino runs around the clock. Someone is there whenever a question arrives, day or night, all week. You never need to hold a query until Monday.
05Can I shut my account for good?+
Whenever you decide you are done, ask support to close your account and they will talk you through the outcome and any balance still held. Because duplicates are not permitted, a closed account is not reopened alongside a second one. If gambling has become a problem, mention it, and the team will point you to self-exclusion and the Australian support organisations.
06Why would I ask for my personal data?+
On the day you want to see or remove what the casino holds about you, [email protected] handles the request. You can ask for a copy of your data or for its deletion, and the team will explain what can be done under the Curaçao rules. Requests about your information go to that address, not the general support inbox.
07Can I be helped without giving my password?+
When you reach out, a request for a few details is expected, but support never asks for your password, and you should never share it. Enough to identify the account is your registered email address plus the reference of any deposit or withdrawal in question. Verification may later call for proof of identity, proof of address and payment method confirmation.
Who runs it

Not a nameless site, but a licensed company

Removes the doubt about who holds the licence and where the company sits.

Detail
Record
Legal name
Ghostino Casino N.V.
Company number
869795 (Curaçao)
Address
Heelsumstraat, Willemstad
Regulator
Gaming Control Board Curaçao
Licence number
OGL/2016/5703/434
Support e-mail
Ready to ask
1

Your registered e-mail address

2

The account reference or last four digits

3

Dates and amounts of the payment

4

Screenshots of the error or game round

5

Any verification documents already sent

Two quick minutes

A two-minute chat beats a long worry

Live chat is the quickest route, with a typical answer in about two minutes, so tell us what happened.

Go to the Event